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FAQ

                                  Return & Exchange
Not satisfied with your purchase for any reason? Our customer service team is at your service to help you to process your request!
Please contact us for authorization number prior to return your package within 48 hours from the time of reception. You have then 7 days to send back your parcel. The delivery fees remain the customer’s responsibility.
Use the original packaging and repack your parcel the best you can and include the return card after filling the authorization number and reason for return. Use exclusively the address printed on the return card.
For refund, we will proceed via your Paypal account within 30 days after receipt of your parcel, for exchange, we will expedite within 7 days from the time of receipt of your returned package.
                     
                     Are my data protected when I checkout?
We are working with third party payment gateway and we have therefor no direct access to private information related to payment transaction.
Apart from it, any information we collect in relation with your order is kept strictly secured. We won’t share with third parties or use this information for any purpose without your consent under any circumstances.
                         
                            What is your shipping schedule?
We are shipping from Hong Kong 2 times a week, Monday – Saturday
               
               How long does it take to have my order shipped?
Most of the orders are processed and ready to ship within 5-8 days. Once your parcel has been dispatched, you will receive a confirmation of the Tracking number by email within the next 2 days. If your order is too large,we may split your parcel in multiple shipments, and you will be informed accordingly of one related tracking number per shipment.
                           How long does it take to receive my parcel?
We are shipping from Hong Kong by Express courier services for all orders above 2 Kg, your parcel will reach you within 5 to 8 working days. Small parcels are sent by post and may take between 10 to 18 days.