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RETURN & EXCHANGE

                                 What is Purefurcollection Return Policy?

Not satisfied with your purchase for any reason? Our customer service team is at your service to help you to process your request!
Please contact us for authorization number prior to return your package within 48 hours from the time of reception. You have then 7 days to send back your parcel to our Hong Kong office. The delivery fees remain the customer’s responsibility.

Use the original packaging and repack your parcel the best you can and include the return card after filling the authorization number and reason for return. Use exclusively the address printed on the return card.
For refund, we will proceed via your Paypal account within 30 days after receipt of your parcel, for exchange, we will expedite within 7 days from the time of receipt of your returned package.

 

                My Package was damage at receipt, should I refuse delivery?

If your packaging is damaged at reception, please don’t accept the delivery as Linenshed won’t take any liability for any damage caused to the products. Please claim immediately in presence of the courier officer, take pictures in its presence and send us an email to report about it. Accepting a damaged package and signing for good receipt makes you approving the package to be received in good state.

 

                   My product shows some defect, what should I do?

Purefurcollection team and our seamstresses are fully committed to providing the highest quality bedding and clothing ever. However, if you find a fault in our product, or the product is not conformed to the order, the product will be refunded or exchanged. Any claim, supported by photos should be introduced within 24 hours. Please don’t open a dispute by Paypal or give a negative feedback prior that our customer service could find an amicable solution with you. Linenshed will decide whether you need to return the product to evaluate the defect. A slight difference in color is not considered as a defect, returns won’t be accepted for such reason.

product shows some defect, what should I do?Purefurcollection team and our seamstresses are fully committed to providing the highest quality bedding and clothing ever. However, if you find a fault in our product, or the product is not conformed to the order, the product will be refunded or exchanged. Any claim, supported by photos should be introduced within 24 hours. Please don’t open a dispute by Paypal or give a negative feedback prior that our customer service could find an amicable solution with you. Linenshed will decide whether you need to return the product to evaluate the defect. A slight difference in color is not considered as a defect, returns won’t be accepted for such reason.